Refunds are a tricky issue in the video game world. On one hand, they should happen, as players should have the right to return a game if something is inherently wrong with it. But it’s often hard to determine what is player error and what is manufacturer error. For digital games, it’s a lot harder for players to get refunds. But for those who have a PC or Xbox One from Microsoft, it may have just become a little easier.
Microsoft is testing out a brand new service that will help players get refunds for digital games purchased directly through the company. This also goes for Apps that have been bought in the Microsoft Window’s App Store. Right now, those who are part of the Insider program are getting first dibs at this (which is where the picture below came from, it’s via a Reddit user who is an Insider) but if it goes well, it’ll likely come to everyone soon enough.
Now obviously, there are some restrictions on the when and the how this works. Apparently, once you purchase a digital game or app, you have up to two weeks to return it and get the refund. However, there’s another catch, especially in the case of games. You only have two hours of game play to see if the game is what you wanted, or is even playable. If you go over that, you won’t be able to get a refund, even within the two week period. Another note, DLC is not applicable for this deal, so be very careful.
Now again, this self-service is in beta right now, so it could still change. But the fact that Microsoft is offering this service at all shows that they want to do right by their customers, and that’s something to be commended.